COVID-19 SAFETY MEASURES
how we're keeping you safe
As we continue to follow updates related to the COVID-19 pandemic, the health, safety and well-being of our guests, our Crew, and our community remains our top priority.
While some travel is elective, for you or anyone who might be visiting The Atlas° Hotel in the days and weeks to come, we wanted to assure you of the proactive efforts which are underway to ensure a safe, enjoyable and memorable visit here at our property.
We are committed to continuing to monitor the CDC and WHO information along with other resources to ensure we are meeting and exceeding any standards and recommended action plans provided to the public.
overall property measures:
- All pens are being regularly disinfected. We welcome you to bring or use your own if that’s preferred. Sharing of pens has also been discouraged.
- Educational COVID-19 information posters from the Canadian Government have been introduced to the property.
- Enhanced disinfecting cleaning standards have been undertaken to address public spaces and high contact areas such as doors, handles, hard surfaces like countertops, railings, switches, and the like.
- Guestroom key cards are being disinfected between each use.
- Guests wishing to minimize their contact can leave their keys in their guestroom and utilize express check-out for a minimized contact experience.
- Social distancing measures have been implemented in central areas of the hotel such as:
- Footprint decals in the lobby outlining appropriate distances between guests at the Front Desk.
- Plexi-glass barriers have been installed in front of workstations at the Front Desk to provide separation between visitors and Guest Ambassadors as well as in the Waterpark around the staff station.
- Social distancing signage has been introduced throughout the property.
- Guestrooms with a Do Not Disturb sign are now required to be cleaned every two days regardless of signage to ensure regular disinfecting.
- It is our standard practice for all of our towels, and bed linens including duvet covers to be cleaned with every check out regardless of use.
- High frequency touch points such as door handles, remotes, lamp switches, the coffee maker, pens, phones, light switches, etc. which are always a top priority continue to be disinfected.
food & beverage measures:
- Enhanced precautions in addition to regular safe food practices with:
- Increased frequency kitchen sanitization measures
- Kitchen staff are wearing gloves
- Cooks & servers wearing masks
- The use of bulk items such as straws have been eliminated temporarily due to the potential for multiple points of contact.
- A maximum of 6 people can be seated together at a single table as per government requirements.
- DISH Restaurant and the Knotted Thistle Pub will be operating at lower capacity levels with revised table layouts to enable social distancing to be observed.
- Re-fills will be conducted with new glassware each time.
- Increased disinfection and sanitation standards have been introduced for high touch items such as door handles, beer taps, payment processing machines, etc.
- DISH will no longer be serving buffet style meals at this time based on current protocols within the province.
- Signage is present within the pub and restaurant to reinforce social distancing messaging.
- When visiting any of our food & beverage outlets, patrons are not required to wear a mask but we certainly have no issues if you choose to.
- Hand sanitizer dispensers will be positioned at all outlet entrances. Visitors will be encouraged to use them upon arrival.
- Tables are being sanitized using an approved disinfectant before they will be made available to be occupied. Signage will be present on tables identifying them as being sanitized and ready to be seated at to eliminate the potential for cross contamination.
- Reusable items such as salt and pepper shakers or menus will no longer be present on tables.
- All menus will be disinfected between each guest use. If you don’t feel comfortable interacting with a physical menu, the Knotted Thistle Pub menus will be available to be viewed virtually on their website. In DISH Restaurant a single use, disposable menu can be provided to you as an alternative.
- Tap payment functionality being encouraged to minimize machine contact. Cash will still be accepted.
- Room Service offerings available with minimal contact delivery.
- Soaked! Waterpark proudly utilizes a state-of-the-art chemical monitoring and filtration system. The Center for Disease Control has stated that there is no evidence that COVID-19 can be spread through the use of pools or hot tubs which are being properly maintained, operated and disinfected. This information can be viewed by visiting https://www.cdc.gov/coronavirus/2019-ncov/php/water.html.
- The waterpark is a communal gathering area. As a space with high traffic, it will undergo increased disinfecting for high contact areas such as water features, safety railings, chairs, etc.
- Seating areas in the perimeter of the waterpark will be significantly reduced to allow for social distancing.
- The waterpark occupancy will be reduced to a total of 80 people maximum within the waterpark or on the deck. The current Government of Saskatchewan Phase 4.2 Guidelines outline a maximum of 100 people is permitted for indoor leisure spaces.
- In addition to the total park occupancy limits, further parameters have been introduced for bodies of water such as the pool and hot tub to better facilitate social distancing in these high activity spaces.
- Social distancing signage is present within the waterpark. Our team is committed to focusing on the park attractions being used safely and the space remaining sanitized. We're asking for parents and guardians to assist with ensuring their families are staying a minimum of 6' or 2m away from other households in the park at all times.
- Occupancy limitations for the hotel as a whole have been implemented to try and reduce the possibility of peak periods at the waterpark.
- Our traditional pool parties will not be offered at the present time. Instead we have introduced a new Soaked! Spots system which permits access to the waterpark for smaller, more controlled numbers. Visit the Soaked! Waterpark website for more information on this offering.
- Shared items such as life jackets are no longer going to be able to be offered by Soaked! Waterpark as per Government of Saskatchewan recommendations for water facilities. Going forward we encourage families with children who require safety equipment to please bring these when you visit.
- In accordance with current regulations, the water fountain within the waterpark has been temporarily closed given the shared nature of it's use.
- Staff have been introduced to each shift in the waterpark to focus on executing additional cleaning and disinfection protocols which have been introduced.
- Social distancing signage has been introduced in areas were lines may form such as the staircase up to the waterslides.
- A new exit location for the waterpark has been introduced to minimize the risk of individuals coming into contact when entering and exiting the waterpark.
- Hand sanitizer dispensers are being introduced at both the entrance and exit.
- Cleansing showers are required of any individuals looking to come into contact with any attraction items or bodies of water.
The following processes and standards have been implemented to ensure the guest gym at the hotel remains a space you can feel safe occupying:
- The gym is now locked and no longer available to be accessed via a guestroom key. This allows us to ensure the gym is properly disinfected and sanitized between guest uses. Access can now be requested by dialing ‘0’ on a guestroom phone or stopping by the Front Desk.
- A maximum of 1 individual will be allowed entry to use the gym at a time. After a guest has concluded their workout, a thorough sanitization and disinfecting regiment will be undertaken by our Housekeeping team and the room locked to ensure its safety for the next guest’s use.
- Disinfecting wipes for any surfaces individuals wish to sanitize prior to making contact with or using are always provided in the gym as a property standard.
function room enhancements:
Any function rooms in use are being utilized respecting the size limitations which have been laid out by the Government of Saskatchewan along with social distancing measures integrated into set-ups.
- Intensive cleaning protocols including more frequent disinfectant of areas such as coffee urn handles, door handles, podiums, phones, bar counters, fridge handles, etc.
- Serving staff will don gloves during service periods.
- Function room chairs are being sanitized using fabric disinfectant spray between functions.
- In accordance with provincial protocols, buffet service options are no longer being offered at this time.
- Event spaces are being limited to a single group or booking per day during this time and will not be used to accommodate multiple groups in a 24-hour period.
staff related actions:
- All staff have been asked to avoid travel to high-risk affected areas.
- Hand washing standards have been implemented to take place a minimum of every hour across all departments.
- Any of our team who may have come into contact with someone who visited a high-risk affected area or contracted the virus must report this to management to ensure they aren’t exhibiting symptoms and are not to report to work.
- Our own team’s health is being monitored daily. Staff demonstrating any symptoms or those not feeling well are required to stay home as a precautionary measure in accordance with the property COVID-19 Temporary Sick Policy.
- Offsite workspaces have been implemented for any individuals whose role doesn’t require them to work from the hotel directly.
- Additional resources have been provided to Crew members who believe they have come into contact or could be sick with COVID-19.
- Regular disinfection of all workspaces and multiple disinfection points to be covered every 3 hours at minimum for shared workspaces.
- Staff are required to wear masks when in public spaces with the exception of those who are working behind a plexi-glass barrier.
- Staff are wearing gloves when conducting cleaning or disinfecting duties or when preparing food services. Outside of this, gloves are not being required to be worn by staff as per the recommendation by the Health Authority of Saskatchewan.
We understand that you may have a variety of travel concerns during this uncertain time. If you are unsure about your particular circumstances, please know that you can cancel your room without penalty. We simply ask you to give us as much notice as you are able. Alternatively, we'd be happy to adjust your reservation for a future date if you have one in mind.
Stay safe, stay healthy, and stay positive everyone!